American Business Awards® Honors ABM Franchising Group with a Stevie Award for Support Team of the Year
ABM Franchising Group, LLC, a subsidiary of ABM (NYSE: ABM), was named a winner of a Bronze Stevie Award in the Support Team of the Year category of the 19th Annual American Business Awards. This marks the sixth time in eleven years the company has been recognized by the American Business Awards.
The American Business Awards are the U.S.A.'s premier business awards program. All organizations operating in the United States are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
"I'm especially proud of our Support Team winning a Stevie Award this year,"" said Bruce Phibbs, Senior Vice President of ABM Franchising Group. "They provided award-winning support throughout a year of unique challenges, and that is truly outstanding."
ABM Franchising Group's Support Team serves the diverse needs of two distinct franchise networks, Linc Service and TEGG. The franchise networks deliver mechanical and electrical service and preventive maintenance solutions to commercial and industrial buildings. The overall network has more than 220 franchise locations throughout the United States, Canada, Latin America, Australia, and Europe.
The Support Team of 14 specialists provides day-to-day operational support to a community of approximately 3,000 franchise employees, while developing and implementing new software solutions and processes for sales, accounting, business management and operations. The department has maintained a 98% satisfied customer approval rating for the past 12 years, a two-hour response time and a weekly close rate of 94% for open support calls.
In 2020, the support team processed 12,268 calls from Linc Service and TEGG franchises. In addition to responding to support calls, the team implemented new accounting, mobile, pricing, and proposal software.
ABM Franchising Group previously received Stevie Awards in the Support Department of the Year category in 2014 and in 2018, a Stevie Award in Customer Service Team of the Year category in 2016 and in 2020 and was a finalist for Support Department of the Year in 2010.
More than 3,800 nominations – a record number – from organizations of all sizes and in virtually every industry were submitted for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Virtual Event of the Year, and App of the Year, among others.
One judge for the American Business Awards commented, "ABM made impressive adjustments needed to continue to meet and support franchise needs during the challenges presented by COVID-19." And another judge commented, "such awesome examples of understanding your customers' needs as things changed and then shifting in order to meet them."
Details about The American Business Awards and the list of the 2021 Stevie winners are available at StevieAwards.com/ABA.